LOBBYGIFTSHOP.COM
A SUBSIDIARY OF WORLD ART SUPPLY
CUSTOMER SERVICE
Lobby Gift Shop handles order fulfillment and customer service for richardcheese.com, johnnyaloha.com, fontsinparadise.com, markjonathandavis.com, and worldartsupply.com. We are located in Los Angeles, California.
Do you have a question about your recent order?
FIRST, please read this ENTIRE page, before contacting us!
Please DO NOT submit a PayPal dispute. PayPal disputes add several WEEKS of delay.
After reading this entire page, if you still need help, please use the contact form at the original retailer's website. Please allow us 48 hours to review and resolve your inquiry.
Thank you.
Do you have a question about your recent order?
FIRST, please read this ENTIRE page, before contacting us!
Please DO NOT submit a PayPal dispute. PayPal disputes add several WEEKS of delay.
After reading this entire page, if you still need help, please use the contact form at the original retailer's website. Please allow us 48 hours to review and resolve your inquiry.
Thank you.
GENERAL CUSTOMER SERVICE INFO
Before you order, please make sure your mailing/shipping address is correct.
Before you order, please make sure the email address you provide is current and working.
Be sure to check your email spam/junkmail folder for our messages about your order.
You can update your PayPal account address by editing your profile at PayPal.com.
Click "Profile," then select "Edit Email" and "Edit Street Address." Make sure you select the correct shipping address when you order!
Before you order, please make sure the email address you provide is current and working.
Be sure to check your email spam/junkmail folder for our messages about your order.
You can update your PayPal account address by editing your profile at PayPal.com.
Click "Profile," then select "Edit Email" and "Edit Street Address." Make sure you select the correct shipping address when you order!
PAYMENTS
We use PayPal for all transactions. All prices are in U.S. Dollars (USD).
We cannot accept payment any other way; no Venmo, no Zelle, no checks, no money orders, no phone orders, no crypto, no postal orders. Only PayPal. If you don't have a credit card, you can use PayPal to pay through a bank account.
We cannot accept payments from non-U.S. accounts.
California residents will be charged sales tax.
Residents of other states may be charged sales tax.
Your purchase transaction may appear on your credit-card statement under the name "WORLD ART SUPPLY" or "LOBBY GIFT SHOP" or a name associated with the website you visited, such as "RCHEESE."
You will receive a TRANSACTION RECEIPT EMAIL.
Please print it, and save the email for reference!
If you don't have your receipt, we cannot help you with your order.
We cannot accept payment any other way; no Venmo, no Zelle, no checks, no money orders, no phone orders, no crypto, no postal orders. Only PayPal. If you don't have a credit card, you can use PayPal to pay through a bank account.
We cannot accept payments from non-U.S. accounts.
California residents will be charged sales tax.
Residents of other states may be charged sales tax.
Your purchase transaction may appear on your credit-card statement under the name "WORLD ART SUPPLY" or "LOBBY GIFT SHOP" or a name associated with the website you visited, such as "RCHEESE."
You will receive a TRANSACTION RECEIPT EMAIL.
Please print it, and save the email for reference!
If you don't have your receipt, we cannot help you with your order.
SHIPPING
Orders placed today will typically ship within 4 days, usually sooner.
We usually process all orders within a couple working days, but autographed items require extra time.
Thank you for your patience.
We ship orders exclusively via the U.S. Postal Service (USPS), using media mail or first class ground service, and sometimes priority mail.
Some shipments are sent without tracking numbers.
You may order multiple items for shipment in the same package, but shipments weighing more than 13 ounces will cost more. If you order multiple items, we will try to combine them into the same package, and we will automatically refund any excess shipping fees. Refund may take 72 hours.
We charge extra fees for shipments to APO/FPO addresses, and for international orders. Some items are not available to customers outside the U.S.
We usually process all orders within a couple working days, but autographed items require extra time.
Thank you for your patience.
We ship orders exclusively via the U.S. Postal Service (USPS), using media mail or first class ground service, and sometimes priority mail.
Some shipments are sent without tracking numbers.
You may order multiple items for shipment in the same package, but shipments weighing more than 13 ounces will cost more. If you order multiple items, we will try to combine them into the same package, and we will automatically refund any excess shipping fees. Refund may take 72 hours.
We charge extra fees for shipments to APO/FPO addresses, and for international orders. Some items are not available to customers outside the U.S.
ORDER HELP
For help with your order, DO NOT contact Paypal. Do not submit a "dispute" case; disputes add several weeks of delay.
Also, DO NOT call us. We handle all customer service via email.
PLEASE check your email spam/junkmail folder to see if we have sent you any messages about your order. If we don't have your correct email address, then obviously we cannot communicate with you. So, please make sure you provided a correct email address when you ordered. If you didn't provide a correct email address, notify us IMMEDIATELY!
If you haven't received your order within 10 days of the ship date, please wait a couple more days.
You should also check with your postal mail carrier and your local delivery post office to see if your shipment is being held at your local post office. You must contact your LOCAL DELIVERY POST OFFICE, the one that serves YOUR address. Or, talk directly to the mail carrier person on your route.
BEFORE YOU ORDER, please verify that the mailing address you provided is accurate and correct. If you gave us an incorrect address, notify us IMMEDIATELY!
If we already shipped your order to that incorrect address, your order cannot be refunded. To resolve this issue, first we have to wait for the shipment to be returned to us. Then you will have to provide us a new correct address, and then you have to pay for the cost of re-packaging and re-shipping. Only after all that can we re-ship to the correct address.
We successfully ship hundreds of packages every year. If you provide a correct address, and you pay attention to your email inbox, you will have a positive experience and your shipment will be delivered successfully.
Also, DO NOT call us. We handle all customer service via email.
PLEASE check your email spam/junkmail folder to see if we have sent you any messages about your order. If we don't have your correct email address, then obviously we cannot communicate with you. So, please make sure you provided a correct email address when you ordered. If you didn't provide a correct email address, notify us IMMEDIATELY!
If you haven't received your order within 10 days of the ship date, please wait a couple more days.
You should also check with your postal mail carrier and your local delivery post office to see if your shipment is being held at your local post office. You must contact your LOCAL DELIVERY POST OFFICE, the one that serves YOUR address. Or, talk directly to the mail carrier person on your route.
BEFORE YOU ORDER, please verify that the mailing address you provided is accurate and correct. If you gave us an incorrect address, notify us IMMEDIATELY!
If we already shipped your order to that incorrect address, your order cannot be refunded. To resolve this issue, first we have to wait for the shipment to be returned to us. Then you will have to provide us a new correct address, and then you have to pay for the cost of re-packaging and re-shipping. Only after all that can we re-ship to the correct address.
We successfully ship hundreds of packages every year. If you provide a correct address, and you pay attention to your email inbox, you will have a positive experience and your shipment will be delivered successfully.
RETURNS/REFUNDS
Returns/exchanges of defective merchandise are allowed if you notify us within 24 hours of delivery.
No returns/exchanges/refunds on clothing items or autographed merchandise, sorry.
Some items are limited-edition and we do not allow reselling.
If you have an issue with a vinyl record, please try playing it on at least two turntables; most vinyl record issues are caused by turntable issues.
Refunds are available if you request a refund before your order is shipped. You must request your refund within 60 minutes of purchase.
All purchases are subject to the terms and conditions of PayPal, Bandcamp, the sellers' websites, and applicable laws.
We reserve the right to refuse service to anyone for any reason at our sole discretion.
No returns/exchanges/refunds on clothing items or autographed merchandise, sorry.
Some items are limited-edition and we do not allow reselling.
If you have an issue with a vinyl record, please try playing it on at least two turntables; most vinyl record issues are caused by turntable issues.
Refunds are available if you request a refund before your order is shipped. You must request your refund within 60 minutes of purchase.
All purchases are subject to the terms and conditions of PayPal, Bandcamp, the sellers' websites, and applicable laws.
We reserve the right to refuse service to anyone for any reason at our sole discretion.
CONTACT US
If you still need to contact us, please use the contact form at the website from which you made your original purchase.
I M P O R T A N T :
PLEASE PROVIDE THE SAME EMAIL ADDRESS YOU ORDERED WITH!
PLEASE PROVIDE YOUR TRANSACTION RECEIPT.
PLEASE BE DETAILED AND CLEAR AND SPECIFIC.
PLEASE MAKE SURE YOUR EMAIL ADDRESS WORKS!
Your inquiry will be addressed within 48 hours.
Check your email spam/junkmail folder for our messages!
We love our customers and we will do our best to make you happy. Send us a detailed message, include your transaction receipt info, allow 48 hours for us to respond, and we will work hard to help you and to get your order issues resolved.
Thank you.
I M P O R T A N T :
PLEASE PROVIDE THE SAME EMAIL ADDRESS YOU ORDERED WITH!
PLEASE PROVIDE YOUR TRANSACTION RECEIPT.
PLEASE BE DETAILED AND CLEAR AND SPECIFIC.
PLEASE MAKE SURE YOUR EMAIL ADDRESS WORKS!
Your inquiry will be addressed within 48 hours.
Check your email spam/junkmail folder for our messages!
We love our customers and we will do our best to make you happy. Send us a detailed message, include your transaction receipt info, allow 48 hours for us to respond, and we will work hard to help you and to get your order issues resolved.
Thank you.